Parimatch App Rules and Regulations in India

By accessing the Parimatch App platform and using its services, you enter into a legally binding agreement with the operator. These terms apply to all registered users and govern every aspect of your interaction with the platform, from account registration to placing bets and claiming bonuses.

User Eligibility and Account Registration

To use the platform, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited.
• You are permitted to hold only one account. Duplicate registrations are not allowed and may result in account suspension.
• You must provide accurate, current, and complete information during the registration process.

Your Agreement with These Terms

By completing registration and using the services, you confirm that:

• You have read and understood these Terms and Conditions in full.
• You accept all obligations and restrictions described herein.
• You acknowledge that these terms may be amended at any time, and it is your responsibility to check for updates regularly.

Platform’s Rights to Amend Terms

The platform reserves the right to modify, suspend, or discontinue any part of its services or these terms without prior notice. Amendments take effect from the date of publication. Continued use of the platform after any such amendment constitutes your acceptance of the updated terms.

Proper Use of the Platform

Users are required to use the platform strictly for lawful purposes. The following conduct is prohibited:

• Using automated software, bots, or scripts to access or interact with the platform.
• Attempting to exploit technical errors or system vulnerabilities.
• Engaging in any activity that could be construed as collusion, match-fixing, or fraudulent betting.
• Sharing account credentials with third parties.

Content Protection

All content available on the platform, including but not limited to odds data, graphics, software, and text, is protected under applicable intellectual property laws. You are not permitted to reproduce, distribute, or create derivative works from any platform content without prior written authorisation.

Limitation of Liability

The platform does not accept liability for:

• Losses arising from technical failures, service interruptions, or events beyond its reasonable control.
• Decisions made by users based on information displayed on the platform.
• Any indirect, incidental, or consequential loss of any nature.

Your use of the platform is entirely at your own discretion and risk.

All bets placed through the platform are subject to the rules outlined in this section. Users are advised to review these rules thoroughly before placing any bet.

Eligibility to Place Bets

To place a bet, you must:

• Hold a fully verified and active account.
• Be at least 18 years of age.
• Have sufficient funds in your account balance at the time of placing the bet.
• Not be subject to any active betting restriction or account suspension.

Bet Acceptance Procedures

• All bets are accepted subject to the platform’s current odds at the time of placement.
• A bet is considered accepted only once a confirmation notification is issued to the user.
• The platform reserves the right to decline or limit any bet at its sole discretion, including bets placed on specific events or markets.
• Bets placed after an event has commenced may be subject to additional review and may be voided.

Minimum and Maximum Bet Limits

Maximum payout limits may apply per event and are determined by the platform at the time of bet acceptance.

Calculation of Winnings and Losses

• Winnings are calculated by multiplying the accepted odds by the stake amount.
• In the event of a void bet, the original stake is returned to the user’s account balance.
• For accumulator bets, all selections must be successful for a payout to be issued. Any voided selection is typically removed from the accumulator, and the remaining odds are recalculated accordingly.
• The platform’s calculation is final in the event of any dispute.

Betting Restrictions

The platform may impose restrictions on:

• Specific users, based on verified irregular betting patterns.
• Certain markets, events, or bet types, at the operator’s discretion.
• Users identified as acting in a manner inconsistent with legitimate recreational betting.

Bet Cancellation Policy

• Bets confirmed and accepted by the platform cannot be cancelled or amended by the user.
• The platform reserves the right to cancel bets in cases of obvious pricing errors, system malfunctions, or where the integrity of a bet or event is in question.
• If an event is cancelled or postponed beyond a specified period, affected bets may be voided and stakes returned.

All financial transactions on the platform are governed by the payment rules set out in this section. Users are required to comply with these rules to ensure uninterrupted access to deposit and withdrawal services.

Fundamental Rules for Account Funding

• All deposits and withdrawals must be made using payment methods registered in your own name. Third-party transactions are not permitted.
• The platform accepts only funds that are legally obtained. Any deposits suspected to originate from illegal activity will be subject to investigation.
• All transactions are processed in INR unless otherwise specified for a given payment method.

Available Payment Methods

Minimum deposit amounts and applicable transaction fees, if any, are displayed at the point of transaction within the platform interface.

Transaction Processing and Timeframes

• Deposits are credited to your account balance promptly upon confirmation from the payment provider.
• Withdrawal requests are reviewed and processed within 24 to 72 hours of submission, subject to identity verification requirements.
• Delays may occur during periods of high transaction volume or where additional verification is required.

Identity Verification and KYC Requirements

Before processing withdrawals, the platform requires users to complete a Know Your Customer (KYC) verification process. Required documentation typically includes:

• Government-issued photo identification (Aadhaar Card, PAN Card, or Passport).
• Proof of address (utility bill, bank statement dated within the past three months).
• Proof of payment method ownership where applicable.

Failure to provide the requested documentation within the stipulated timeframe may result in a delay or refusal of the withdrawal request.

Anti-Money Laundering Compliance

All transactions are monitored in accordance with applicable anti-money laundering (AML) regulations. The platform reserves the right to:

• Request additional documentation at any stage of a transaction.
• Delay or withhold the processing of any transaction pending further review.
• Report suspicious transactions to the relevant authorities as required by law.

Transaction Restrictions and Cancellation

• Deposit transactions that have been credited to your account cannot be reversed.
• Withdrawal requests may be cancelled by the user prior to processing, provided the request has not yet entered the final processing stage.
• The platform reserves the right to reverse a withdrawal and return funds to your account balance if verification requirements are not fulfilled.

The platform is committed to promoting a safe and controlled betting environment. Responsible gambling is an integral part of platform operations, and users are encouraged to make use of the tools and resources available to manage their betting activity.

Available Self-Management Tools

Registered users have access to a range of tools designed to support responsible betting behaviour:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your account.
• Bet Limits: Restrict the maximum amount that can be wagered within a defined time period.
• Loss Limits: Define a threshold for the maximum amount you are prepared to lose within a set timeframe.
• Session Time Limits: Limit the amount of time spent on the platform per session.
• Self-Exclusion: Request a temporary or permanent exclusion from the platform if you feel your betting activity is becoming difficult to manage. Self-exclusion requests are processed promptly and cannot be reversed during the chosen exclusion period.
• Reality Check Notifications: Receive periodic reminders of the time spent on the platform during active sessions.

Self-Assessment

Users are encouraged to periodically evaluate their betting behaviour. Indicators that may suggest a problematic relationship with gambling include:

• Placing bets with funds set aside for essential expenses.
• Chasing losses by placing additional bets to recover previous losses.
• Neglecting personal, professional, or social obligations due to betting activity.
• Experiencing difficulty in stopping or reducing betting activity.

Support Organisations and Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations offer confidential support and assistance:

• iCall (India): A mental health helpline that provides counselling for behavioural addictions, including gambling. Contact: 9152987821.
• Vandrevala Foundation Helpline: 1860-2662-345 (available 24 hours a day, 7 days a week).
• GamblingTherapy.org: An international online support service offering guidance in multiple languages.

The platform will never attempt to discourage users from making use of these resources or from activating available self-restriction tools.

The platform maintains a strict Anti-Money Laundering (AML) framework in accordance with applicable financial regulations and international standards. All users are required to cooperate fully with the platform’s AML procedures.

Legal Obligations

The platform is legally obligated to:

• Prevent the use of its services for money laundering or the financing of terrorism.
• Report suspicious financial activity to the relevant regulatory and law enforcement authorities.
• Maintain accurate records of user transactions and identity verification documents for the period required by applicable law.

Know Your Customer (KYC) Verification

All registered users are required to complete a KYC verification process. This process involves:

• Submission of a valid, government-issued photo identification document.
• Provision of proof of residential address.
• Verification of the payment method used for deposits and withdrawals.

KYC verification may be requested at any point during a user’s account lifecycle, including prior to account approval, before the processing of any withdrawal, or following a review of account activity.

Transaction Monitoring

All financial transactions are subject to ongoing automated monitoring. The platform’s systems are designed to identify:

• Unusual deposit or withdrawal patterns inconsistent with a user’s stated account purpose.
• Transactions involving amounts that exceed defined thresholds without a clear legitimate explanation.
• Rapid movement of funds without corresponding betting activity.
• Deposits followed immediately by full withdrawal requests without meaningful platform use.

Suspicious Activity Detection

In the event that a transaction or pattern of activity is identified as potentially suspicious, the platform will:

• Place a temporary hold on the relevant account or transaction pending further review.
• Request additional documentation or explanation from the account holder.
• Escalate the matter to the platform’s compliance team for formal investigation.

Consequences of Policy Violations

Users found to be in breach of the platform’s AML policy may be subject to the following measures:

• Temporary or permanent restriction of account access.
• Freezing of funds pending the outcome of an investigation.
• Permanent closure of the account.
• Referral of the matter to the relevant legal authorities.

The platform will not provide advance notice to users when regulatory reporting obligations require confidentiality.

The platform is committed to protecting the personal data of all registered users in accordance with applicable data protection legislation. This section explains what personal data is collected, how it is used, and the rights available to you as a data subject.

Personal Data Collected

During registration and ongoing use of the platform, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Bank account details, payment method information, and transaction history.
• Technical Data: IP address, device identifiers, browser type, and login timestamps.
• Usage Data: Betting history, session activity, and preferences recorded within the platform.

How Personal Data Is Used

Collected data is used for the following purposes:

• Verifying user identity and completing the KYC process.
• Processing deposits, withdrawals, and bet settlements.
• Complying with legal and regulatory obligations, including AML reporting.
• Detecting and preventing fraud, account misuse, and prohibited activity.
• Communicating account-related information, service updates, and, where consent has been provided, promotional content relating to bonuses and offers.
• Improving platform functionality and user experience through aggregated usage analysis.

Data Sharing and Third Parties

Personal data may be shared with:

• Payment service providers, for the purpose of processing financial transactions.
• Regulatory authorities and law enforcement agencies, where required by law.
• Identity verification and KYC service providers.
• Technology partners supporting platform operations, under strict data processing agreements.

Personal data is not sold to third parties for commercial purposes.

Your Rights as a Data Subject

You have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be restricted in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, commonly used format.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, contact the platform’s data protection officer through the official support channel listed on the website.

Data Retention

Personal data is retained for as long as your account remains active and for the period required by applicable legal and regulatory obligations following account closure. Financial and identity records are typically retained for a minimum of five years in line with AML requirements.

Protecting user accounts, personal data, and financial transactions is a primary operational priority. The platform employs a combination of technical and organisational security measures to maintain the integrity of all services.

Data Encryption

• All data transmitted between your device and the platform’s servers is encrypted using Transport Layer Security (TLS) protocol.
• Sensitive data, including financial information and identity documents, is stored using industry-standard encryption methods.
• Payment processing is conducted through certified and compliant payment gateways that adhere to applicable security standards.

Account Protection Measures

• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA on their accounts. This adds a secondary layer of verification, requiring confirmation via a registered mobile number or authentication application in addition to a password.
• Password Requirements: Passwords must meet minimum complexity standards, including a combination of uppercase and lowercase characters, numbers, and special characters.
• Session Management: Inactive sessions are automatically terminated after a defined period to prevent unauthorised access.
• Login Monitoring: Unusual login attempts, including access from unrecognised devices or locations, trigger automatic security alerts and may prompt additional verification.

Continuous Activity Monitoring

The platform maintains continuous monitoring of user account activity and platform transactions. This includes:

• Automated detection of irregular betting patterns, multiple simultaneous logins, and account access from flagged IP addresses.
• Real-time alerts for large or atypical financial transactions.
• Periodic internal audits of security protocols and infrastructure.

Organisational Security Practices

• Access to user data within the organisation is restricted on a need-to-know basis and governed by internal access control policies.
• Staff members with access to sensitive user information are subject to background screening and regular security training.
• Incident response procedures are maintained to ensure rapid containment and user notification in the event of a confirmed security breach.

User Responsibilities

Users are equally responsible for the security of their accounts. You are advised to:

• Never share your password or account credentials with any third party.
• Log out of your account after each session, particularly when using shared or public devices.
• Contact platform support immediately if you suspect unauthorised access to your account.
• Keep your registered contact information current to ensure security notifications are received promptly.