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Parimatch App Privacy Policy

This Privacy Policy governs the collection, processing, protection, disclosure, and destruction of personal data submitted by users of the Parimatch App platform. All data handling activities are carried out in accordance with applicable legal standards and with the explicit consent of the user. Parimatch App is committed to maintaining the confidentiality and integrity of every user’s personal information at all stages of its use. The policy applies to all individuals who access or register on the platform, regardless of the device or method used. Users are advised to read this document carefully before using the services.

Personal Data Collection and Protection

What Personal Data Is Collected

Parimatch App collects personal data that users provide during registration, account verification, and ongoing use of the platform. The categories of data collected include:

  • Full name and date of birth
  • Contact details such as email address and phone number
  • Residential address and country of residence
  • Government-issued identification documents for KYC verification
  • Financial information required for deposits and withdrawals
  • Device information, IP address, and browsing activity on the platform

Purpose of Data Collection

Personal information is collected to provide access to the platform’s services, verify user identity, process financial transactions, and meet regulatory obligations. Data is not collected beyond what is necessary for these stated purposes.

Technical and Organisational Protection Measures

The platform applies industry-standard technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure with access controls
  • Regular security audits and vulnerability assessments
  • Staff training on data handling and confidentiality obligations

User Rights

Users have the following rights with respect to their personal data:

  • Right to Access: Users may request a copy of the personal data held about them.
  • Right to Correction: Users may request that inaccurate or incomplete data be corrected.
  • Right to Deletion: Users may request the deletion of their data, subject to applicable legal and regulatory retention requirements.

Compliance with Indian Laws

Data processing practices on this platform are carried out in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform continues to monitor and align its practices with evolving data protection legislation in India, including the Digital Personal Data Protection Act, 2023.

How Collected Information Is Used

Personal data collected by the platform is used for specific, lawful, and transparent purposes. Users can expect their information to be used in the following ways:

Account Management and Service Delivery

  • Creating and maintaining user accounts
  • Verifying identity and eligibility to use the platform
  • Processing deposits, withdrawals, and other financial transactions
  • Providing customer support and responding to user queries

Platform Improvement and Analytics

  • Analysing usage patterns to improve the quality and performance of services
  • Conducting internal research and generating aggregated statistical reports
  • Identifying and resolving technical issues

Regulatory and Legal Compliance

  • Fulfilling obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations
  • Responding to lawful requests from regulatory authorities or law enforcement agencies
  • Maintaining records as required by applicable Indian and international laws

Communications and Notifications

  • Sending transactional notifications such as deposit confirmations and account alerts
  • Providing updates on changes to terms, policies, or services
  • Delivering promotional communications where the user has provided consent

All data processing activities are conducted on a lawful basis, including the performance of a contract, legal obligation, legitimate interest, or explicit user consent. Data is not sold to third parties for commercial gain.

Accessing and Managing Your Information

How Users Can Access Their Data

Registered users may request access to the personal data held about them by contacting the platform’s support team through the official communication channels. Upon verification of identity, the platform will provide the requested information within a reasonable timeframe as required by applicable law.

Updating Personal Information

Users are responsible for ensuring that the personal data on their account is accurate and current. Updates to contact details, address, or other account information can be made through the account settings page or by submitting a request to the support team.

Requesting Data Deletion

Users who wish to have their personal data deleted may submit a formal request. Deletion will be carried out subject to the following conditions:

  • The account has no outstanding balance, pending transactions, or unresolved disputes.
  • Retention of the data is not required by law or regulatory obligation.
  • The request is submitted in accordance with the platform’s verification procedures.

Consent to Security Checks and Payment Processing

By registering and using the Parimatch App platform, users acknowledge and consent to the following:

  • Security checks may be conducted at the time of registration and at any point during the use of services.
  • Payment data may be processed by authorised third-party payment service providers in order to complete financial transactions.
  • These providers are bound by confidentiality obligations and are not permitted to use payment data for any purpose beyond transaction processing.

Protection of Children’s Privacy

The Parimatch App platform is intended solely for users who are 18 years of age or older. Access to the platform, including registration, depositing funds, and participation in any gaming or betting activity, is strictly prohibited for individuals below the age of 18.

Age Verification Limitations

The platform relies on the accuracy of information provided by users during the registration process. Without the submission and verification of valid identity documents, the platform cannot independently confirm the age of every individual who attempts to access the services. Users are required to provide truthful information and to submit valid identification upon request.

Handling of Data Belonging to Minors

If a parent or legal guardian becomes aware that their child has registered on the platform or submitted personal data without appropriate consent, they should notify the platform immediately through the official support channels. Upon receiving such a notification and verifying the claim:

  • The account in question will be suspended without delay.
  • All personal data associated with the minor’s account will be deleted from the platform’s records.
  • Any funds deposited will be handled in accordance with applicable legal requirements.

The platform takes the protection of minors’ data seriously and encourages responsible use of all online services.

International Transfer of Personal Data

Cross-Border Data Processing

In the course of providing its services, Parimatch App may transfer and process personal data in countries outside India where its partners, service providers, or operational entities are located. These transfers may be necessary for:

  • Processing financial transactions through international payment providers
  • Providing customer support through globally distributed teams
  • Storing data on servers located in other jurisdictions
  • Meeting compliance obligations in multiple regulatory environments

Consent to International Transfers

By accessing and using the platform, users acknowledge and consent to the transfer of their personal data to countries outside India. Such transfers are carried out in accordance with applicable data protection standards.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data as part of international transfers are required to:

  • Maintain the confidentiality of the data they receive
  • Process data only for the purposes for which it was shared
  • Apply security measures that are consistent with the standards upheld by the platform

The platform does not transfer personal data to international partners for purposes that fall outside the scope of delivering its services or meeting its legal obligations.

Cookies and Tracking Technologies

What Cookies Are

Cookies are small text files that are placed on a user’s device when they visit a website or use an online platform. These files store limited data about the user’s activity and preferences, allowing the platform to recognise the device on subsequent visits.

How Cookies Are Used

The platform uses cookies and similar tracking technologies for the following purposes:

  • Statistical Analysis: Collecting aggregate data on how users interact with the platform to understand overall usage trends.
  • Behavioural Analysis: Monitoring navigation patterns and feature usage to identify areas requiring improvement.
  • Personalisation: Storing user preferences such as language settings and display options to provide a more consistent experience.
  • Platform Improvement: Using insights gathered from cookie data to enhance performance, resolve technical issues, and develop new features.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to 12 months from the date of the user’s last visit or interaction. After this period, cookies are automatically removed from the user’s device.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the availability or performance of some platform features. The platform does not use cookies to collect sensitive personal data or to track users across unrelated third-party websites.

Acceptance of This Privacy Policy

By accessing, registering on, or otherwise using the Parimatch App platform, users confirm that they have read, understood, and agreed to the terms set out in this Privacy Policy in its entirety.

Continued Use as Acceptance

Continued use of the platform following the publication of any updates or amendments to this policy constitutes acceptance of the revised version. Users are encouraged to review this document periodically to remain informed of any changes.

Prevailing Version

The version of the Privacy Policy currently published on the platform supersedes all previous versions. In the event of any inconsistency between the current version and any earlier version, the current published version shall prevail.

Policy Updates

The platform reserves the right to update or amend this Privacy Policy at any time. When material changes are made, users will be notified through:

  • A notification on the platform upon login
  • An email communication to the registered address, where applicable

Users who do not agree with the terms of the updated policy should contact the support team to discuss their options, including account closure.

Third-Party Data Sharing Practices

Circumstances Under Which Data May Be Shared

Personal data held by the platform may be disclosed to third parties in the following circumstances:

  • Legal Obligations: When disclosure is required by law, court order, or the direction of a competent regulatory authority in India or another relevant jurisdiction.
  • Dispute Resolution: When sharing data is necessary to investigate, prevent, or resolve disputes, fraud, or violations of the platform’s terms.
  • Contractual Arrangements: When data must be shared with service providers, partners, or affiliates who assist in delivering the platform’s services under binding confidentiality agreements.

Transparency Regarding Third Parties

Where third-party recipients of personal data are identified, the relevant information is made available on the platform. In cases where a specific third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent Through Data Submission

By submitting personal data to the platform, users provide their consent for that data to be shared with third parties in the circumstances described above. This consent is limited to the stated purposes and does not permit third parties to use the data for unrelated commercial activities.

All third parties who receive personal data are required to handle it with the same standard of care applied by the platform.

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